Comprehensive Foreign Trade Service for Global Crystal Lighting Partners

From Order Confirmation to After-Sales Support, We Provide One-Stop, Worry-Free Cooperation Experience

Our Service Philosophy

Customer-Oriented, Professional & Efficient. We aim to solve all your foreign trade cooperation worries, making your crystal lighting import business smooth and convenient.

Core Foreign Trade Services

1. International Logistics & Shipping

We cooperate with well-known international logistics companies (DHL, FedEx, UPS, Maersk, COSCO, etc.) to provide flexible shipping solutions according to your order quantity and needs:

• Express Shipping: For small orders/samples, fast delivery (3-7 working days), door-to-door service.
• Air Freight: For medium-sized orders, balance between speed and cost (7-12 working days).
• Sea Freight: For bulk orders, cost-effective (20-45 working days), support FOB, CIF, CNF and other trade terms.

Value-added Service: Professional anti-shock packaging for crystal products to avoid damage during transportation; Provide full set of shipping documents (commercial invoice, packing list, bill of lading, certificate of origin, etc.).

2. Flexible Payment Terms

To ensure the safety of both parties' funds, we support multiple international mainstream payment methods, and can negotiate payment terms according to the order amount and cooperation cycle:
- T/T (Telegraphic Transfer): 30% deposit in advance, 70% balance before shipment (most commonly used).

- L/C (Letter of Credit): Suitable for large-value orders, safe and reliable, compliant with international trade regulations.

- Western Union: For small-sum payment (such as sample fee).

- PayPal: Convenient for small orders/sample payment.

3. Customized Document Service

We provide complete and compliant international trade documents to ensure smooth customs clearance in your country/region. The documents we can provide include:
- Commercial Invoice & Packing List

- Bill of Lading (B/L) / Air Waybill (AWB)

- Certificate of Origin (CO)

- CE/RoHS Certification Documents

- Other documents required by your local customs (provided on request)

4. After-Sales Support Service

We attach great importance to after-sales service and provide comprehensive support to ensure your satisfaction:

• Quality Warranty: 12-month warranty for all crystal lighting products. If there is any non-human damage quality problem within the warranty period, we will provide free replacement parts or maintenance guidance.
• Technical Support: Provide detailed product installation manual, lighting maintenance guide, and 24-hour online technical consultation (Email/WhatsApp/WeChat).
• Replacement Service: For damaged products caused by logistics (with valid proof), we will arrange replacement or compensation according to the agreement.
• Regular Follow-Up: After delivery, we will follow up the product usage status regularly to solve your problems in time.

5. Sample Service

Before bulk order, we provide sample service for you to check product quality, design and effect:
- Sample Supply: Provide standard samples or customized samples according to your requirements.

- Sample Cost: Sample fee is required (refundable if the bulk order quantity reaches the agreed amount).

- Sample Delivery: Fast sample production (7-10 working days), express shipping available, door-to-door delivery.

Simple Foreign Trade Cooperation Process

• Inquiry & Negotiation (Confirm product, quantity, price, shipping method, payment terms)
• Sign Contract & Pay Deposit
• Production & Quality Inspection
• Pay Balance & Arrange Shipping
• Delivery & After-Sales Support

Ready to Start Your Crystal Lighting Import Business?

If you have any questions about our foreign trade services, or need a customized cooperation plan, please feel free to contact us. Our professional foreign trade team will reply you within 24 hours!

FAQ About Foreign Trade Cooperation

Q: Can you adjust the product specifications according to my local market requirements? A: Yes, we support ODM/OEM customization, including voltage (110V/220V), plug type (US/EU/UK/AU), etc., to meet the requirements of different markets.

Q: How long does the sea freight take to my country? A: It depends on the destination port. Generally, it takes 20-30 days to Europe/North America, 15-25 days to Southeast Asia, and 30-45 days to South America/Africa.

Q: Do you provide door-to-door service? A: Yes, we can provide door-to-door service (DDP/DDU terms) for both air and sea freight, including customs clearance and delivery to your designated address.

Q: What should I do if the products are damaged during transportation? A: Please take photos of the damaged package and products immediately, and contact us within 3 working days. We will confirm with the logistics company and provide replacement or compensation according to the agreement.